Terms and Conditions
Prices of goods and services, and delivery and other charges displayed on the Wrinkle-Repair.com web site are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing.
Prices for all goods are inclusive of postage to virtually any address in the world. We have taken into consideration the weight of each item when calculating the total price of the product.All of our orders are packed and shipped every 48 hours. All domestic orders ship via standard US Post, and all international orders ship via standard International Air Mail.
Estimated delivery times are within 7-10 working days for packages in Australia, and within 3 weeks for packages sent internationally. Whilst we make every effort to deliver by these times, all dates specified are estimates only. Time in transit also varies by country and by carrier.
As we send our goods out via standard International Airmail, international orders are traceble to the point where they have left the United States. The delivery of these orders are subsequently reliant on overseas postal services. In the event of an unusual delay, Ivibeauty will provide as much assistance as possible in tracing mis-directed items, but cannot be responsible for items lost by overseas postal services. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. We will not be held liable for any loss or damage resulting from late delivery.The customer agrees that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.
It is your obligation to enter the correct delivery address details at the time of ordering. The products are delivered to the delivery address specified on your paypal transaction, and we cannot be responsible for packages that are mis-directed due to any address information being omitted or entered incorrectly by the customer. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please also ensure that you include your entire shipping address (including your company name if applicable, street number and name, suite/apartment number, city, state/region, postal code and country). If it does not fit into the fields given, please type it out completely in the comments box. We recommend that you have your packages shipped to a secure location, with PO Boxes being preferable to street addresses where possible.
It is always a good idea to check with your local postal carrier and/or post office to make sure that they are not holding the package for you. If your package is returned to us, we will send it out to you again, but we will re-charge you for the postage cost.Alternatively, if you live in an apartment building or dorm, please check with your apartment manager or R.A., as often they accept packages on your behalf.
For international customers, some countries may also charge customs fees on your package. This is beyond our control, and therefore all of the customs and duty charges incurred are the responsibility of the customer. We try to accurately value the cost of goods in your package and cannot be responsible for additional charges levied by your local Customs officials. We also do not undervalue our items for Customs purposes, as it is unethical and illegal to do so.
Because of the collectible nature of the products we sell, all sales are final. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.
I RECEIVED A DAMAGED PRODUCT, WHAT DO I DO?
Many of the products we sell are either hand-assembled or painted, and as such, often have slight blemishes or variations from the photographs on our store. Returns for minor cosmetic defects or damaged packaging will not be accepted. In the event that you receive a defective or damaged product, we will refund the original product price via the original method of payment, or alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.
Except where required by law, you must return damaged goods within 7 days of receipt if in United States, or within 14 days for international customers. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Ivibeauty.
If you need to return damaged merchandise you must first email us at email@example.com and explain the reason for your return. When e-mailing please include your name, address and date you purchased the item on paypal, as well as the extent of the damage to the product. We will then contact you with further instructions.